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RETURN POLICY

Our policy lasts 15 days. If 15 days have gone by since your purchase (order delivery), unfortunately we cannot offer you a refund.


To be eligible for a return,your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items


To complete your return, we require a receipt or proof of purchase and an evidence to prove the quality issue of the product.


Please do not send your purchase back before contacting us.For return your order, please send the email to matawawainc@gmail.com.


There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 15 days after delivery


Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at matawawainc@gmail.com.


On Sale items 

Only regular priced items may be refunded, unfortunately on sale items cannot be refunded.


Exchanges 

We only replace items if they are defective or damage or have significant quality issue. You can exchange items for the same items you ordered if they are available in stock. Please send us an email at matawawainc@gmail.com. We will provide further instruction for your exchanges.  

 

Return Shipping

To return your product, you must email us at matawawainc@gmail.com. We will provide you further instruction for your return. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.